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MOST FREQUENTLY ASKED QUESTIONS AND SHOULD ASK QUESTIONS

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1. Does the mPULSE 3000® remove calcium from the water?

No. The mPULSE 3000® changes the form of the calcium so that it does not adhere to surfaces in a scale form. Pool owners and service personnel may still see some calcium on the tile or in rock pores. This is calcium carbonate aragonite (the non-scaling calcium), which is settling in the pores and crevasses, is easily removable with a steel brush or diluted cleaning solution and applicator.

2. Does the mPULSE 3000remove previous calcium scaling from pool surfaces?

It depends. If the current scaling is a result of years of neglect, it would take a long time to remove such calcification with the mPULSE 3000® Pool Unit. However, if the scaling is fairly recent (30-60 days), we have seen instances where the water level was raised above the scaling and the calcium was eventually removed. The time and success rate of this can vary from pool to pool.

3. Does a white line on my pool automatically mean there is calcium scaling?

Not necessarily. Remember, there are also irons and other minerals in the water, along with other outside substances such as suntan oils, lotions, etc., that can cause "staining". This is another reason why brushing your waterline is an important step in pool/spa maintenance. Water treatment and balancing water chemistry is a process that requires attention to all aspects of pool maintenance as well as a balanced approach.

4. What is the down side of the mPULSE 3000® Pool Unit?

When dealing with water chemistry and water treatment, pool owners and service providers are often looking for a "quick fix." That said, there are also many factors that must be observed, especially with regard to water chemistry and water treatment. The introduction of the salt water chlorinators, pool service providers, and owners are all slow to adapt to new technology that requires observance of water chemistry. Overall this process gets easier, but it does require some adaptation of water chemistry.

5. I am seeing calcium scaling in some places on my pool but not everywhere.

Our system is not discriminating on where it sends treated water so if it isn’t working you would see calcium scaling along the entire pool water line and in your splash zones. If it is locally seen then it is due to a water feature like zero edge pool, waterfall, or run-off into the spa or from the spa to pool. The splash areas in these types of instances are impossible to correct. However you can improve the performance by not allowing these areas to dry and evaporate during the hottest part of the day. Try resetting the time these areas run on the pool for early evening and then allow evaporation to occur overnight. Also make sure these areas are brushed daily to reintroduce the water back into the treatment process

6. Can I run this system on a low flow pump?

Yes, it can run with very low flow ad still perform well.

7. How long will it take to treat the water in the pool?

The mPULSE3000 is a time based product and it is really a calculation to how long it is run by the size of the pool. We generally say it takes about 30 days to treat the water and then begin the maintenance cycle to maintain the calcium in the Aragonite state.

8. What should I check my water for to get the best performance on the pool unit?

pH is the most critical factor for this unit to perform well and it should be between 7.4 to 7.8. Chlorine should average 1.5 daily and not exceed 3. However, Cyanuric Acid and phosphates are two additional chemicals in the water that will decrease performance. Maintain a Cyanuric Acid level below 100 and a phosphate level below 300 to obtain optimum performance.

9. I have a red light on my unit what should I do?

Call for our technical service department at 877-882-4695

10. How long should I be running the mPULSE3000 Pool Unit per day?

It is recommended that it run a minimum of 6 hours in the cooler months and 8 hours in the warmer months.

11. How long should I let the water stay in the pool before I change it?

We recommend every 3 to 4 years. Many outside things like leaves, bird droppings, acid rain, etc. impact the waters longevity. The best way to get back to normal is by replacing the water in this type of interval.

12. I have porous rock around the pools surface that is showing some calcium build up, why?

As water is splashed out of the pool the water will settle into the pores of rocks or limestone and collect. As it dries and water evaporates all minerals that are in the water are left in the pores of the rocks or natural stone.

13. How long is my unit warrantied for?

The white and grey box pool units have a 5 year warranty. The newer pool units with the mPULSE3000 label and white top and bottom caps are warrantied for three years.